Replacement and Right of Return
Before placing your order, please note that the colours and texture of the gemstones and materials may differ from the picture, as they are mainly natural materials.
However, if the size is not right or you really do not like it, you have 14 days after the purchase to cancel your order (except custom or personalised orders, vouchers, reduced items and items on sale).
After purchasing a product in the Nalina Wild Online Shop you have the right to exchange the product within 14 days without giving reasons. The period begins with the day on which you receive the order and lasts for 14 calendar days. Please adhere to the following procedure:
1. Write us an email using the address email@example.com and inform us about the return.
2. Pack the product in its original packaging and send it well protected within the period of 14 calendar days at the latest (from the day on which you informed us about the return) to the following address:
Asina Mona Kupke
Am Unterholz 2
Forwarding expenses are to be paid by the sender.
We will send you a confirmation email as soon as we receive your return. Please note that the processing time is 7 – 10 working days from receipt of your confirmation email.
For replacement: After receipt of the products we will send you the new size you have chosen free of charge (if it is the same product).
For return: After receipt of the products we will refund the purchase price including the one-time shipping costs within 14 days.
Individual orders, personalised orders, coupons, reduced articles and sales articles are excluded from the exchange and return right.